Compliments and complaints
Customers can compliment or complain to Trade and Investment Queensland through the Export Advisory Service by phone, by email, in person, by post or online.
For online compliments or complaints, please click here.
Customer complaints
Trade and Investment Queensland strives to provide customers with a high quality service. We value customer compliments and complaints because it helps us to improve our efficiency and effectiveness.
If you have a complaint about an action or decision made by Trade and Investment Queensland, we would welcome the opportunity to assist you and resolve your complaint promptly and effectively in the first instance.
The address and phone number of the Export Advisory Service, Trade and Investment Queensland is listed on our Contact us page.
Further action
If, after contacting us, your complaint about Trade and Investment Queensland has not been resolved, you may contact the Queensland Ombudsman.
The Queensland Ombudsman is an independent organisation that investigates complaints about the actions and decisions of Queensland's state and local government agencies, and their staff. These complaints may be about actions, or decisions, that were:
- made for an improper purpose
- made on irrelevant grounds
- illegal or contrary to law
- unreasonable
- unjust
- improperly discriminatory
- based on a mistake of law or fact
- made without giving reasons
- wrong.
If you have not already raised your complaint with Trade and Investment Queensland, the Ombudsman may choose to refer you back to us for a review under our complaints management process before considering your complaint.
Related Information
Telephone, email and postal address for Trade and Investment Queensland
Last reviewed 02 July 2010
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